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e-cloud Premium Plan

PRIVACY POLICY

e-Cloud Premium Plan

Last Updated: 22/07/2025

This Privacy Policy describes how we, Krishna e Cosmic Solutions (doing business as "e-Cloud Premium"), collect, use, process, and protect your personal information when you use our e-Cloud Premium Plan services. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws in India.

1. DEFINITIONS

"Company," "we," "us," or "our" refers to Krishna e Cosmic Solutions, providing the e-Cloud Premium Plan services.

"Customer," "you," or "your" refers to the individual or entity using our services.

"Personal Data" means any data about an individual who is directly or indirectly identifiable, having regard to any characteristic, trait, attribute or other feature of the identity of such individual.

"Data Principal" refers to the individual to whom the personal data relates.

"Data Fiduciary" refers to any person who alone or in conjunction with others determines the purpose and means of processing of personal data.

"Services" refers to our e-Cloud Premium Plan cloud hosting and infrastructure services.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

Register for our services
Contact our customer support
Subscribe to our communications
Use our services

This information includes:

Contact Information: Name, email address, phone number, postal address
Account Information: Username, password, account preferences
Business Information: Company name, business address, tax identification numbers
Payment Information: Credit card details, billing address, payment history
Communication Data: Messages, support tickets, feedback

2.2 Information We Collect Automatically

When you use our services, we automatically collect:

Technical Information: IP address, browser type, operating system, device information
Usage Data: Service usage patterns, feature utilization, performance metrics
Log Data: Access logs, error logs, system activity
Cookies and Tracking Technologies: Session cookies, performance cookies, analytics data

2.3 Information from Third Parties

We may receive information from:

Payment processors and financial institutions
Identity verification services
Business partners and resellers
Public databases and registries

3. HOW WE USE YOUR INFORMATION

We process your personal data for the following purposes:

3.1 Service Provision

Providing and maintaining the e-Cloud Premium Plan services
Managing your account and subscription
Processing payments and billing
Providing customer support
Ensuring service availability and performance

3.2 Communication

Sending service-related notifications
Responding to your inquiries
Providing technical support
Sending marketing communications (with your consent)

3.3 Security and Compliance

Monitoring for security threats
Preventing fraud and abuse
Complying with legal obligations
Enforcing our terms and conditions

3.4 Business Operations

Improving our services
Analyzing usage patterns
Developing new features
Conducting research and analytics

4. LEGAL BASIS FOR PROCESSING (DPDP Act Compliance)

We process your personal data based on:

Consent: Where you have given specific, informed consent
Contract Performance: For providing our services under your subscription agreement
Legitimate Use: For specific purposes allowed under the DPDP Act, including:
- Voluntary disclosure by you
- Performance of functions under law
- Reasonable expectations for service provision
- Compliance with legal obligations

5. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share data with trusted third-party service providers who help us operate our business:

Cloud infrastructure providers
Payment processors
Security service providers
Customer support platforms
Analytics providers

5.2 Legal Requirements

We may disclose information when required by law:

Court orders or legal processes
Government investigations
Regulatory requirements
National security purposes

5.3 Business Transfers

In case of merger, acquisition, or sale of assets, personal data may be transferred to the successor entity.

5.4 Protection of Rights

To protect our rights, property, or safety, or that of our customers or the public.

6. DATA RETENTION

We retain your personal data only as long as necessary for the purposes outlined in this policy:

Account Data: Retained during the subscription period and for 7 years after termination for legal compliance
Payment Data: Retained as required by financial regulations (typically 7 years)
Usage Data: Retained for 3 years for service improvement purposes
Support Communications: Retained for 5 years for quality assurance

You may request deletion of your data subject to legal and contractual obligations.

7. DATA SECURITY

We implement comprehensive security measures to protect your personal data:

7.1 Technical Safeguards

Industry-standard encryption (AES-256)
Secure data transmission (TLS 1.3)
Regular security updates and patches
Access controls and authentication
Intrusion detection and prevention systems

7.2 Organizational Measures

Data protection policies and procedures
Staff training on data protection
Regular security audits and assessments
Incident response procedures
Business continuity planning

7.3 Data Breach Response

In case of a data breach, we will:

Notify the Data Protection Board of India within 72 hours
Inform affected individuals without undue delay
Take immediate steps to contain the breach
Conduct thorough investigation
Implement remedial measures

8. INTERNATIONAL DATA TRANSFERS

Your data is primarily processed and stored within India. If we need to transfer data outside India, we ensure:

The destination country is not on the restricted list notified by the Indian government
Adequate data protection safeguards are in place
Appropriate legal mechanisms are implemented

9. YOUR RIGHTS UNDER DPDP ACT

As a Data Principal, you have the following rights:

9.1 Right to Information

Know what personal data we process
Understand the purpose of processing
Access details about data sharing

9.2 Right to Correction

Request correction of inaccurate data
Update incomplete information

9.3 Right to Erasure

Request deletion of personal data
Withdraw consent (where applicable)

9.4 Right to Grievance Redressal

File complaints with our Data Protection Officer
Escalate to the Data Protection Board of India

9.5 Right of Nomination

Nominate another person to exercise your rights in case of death or incapacity

To exercise these rights, contact us at [email protected] or use our online portal.

10. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If a child's data is inadvertently collected, we will delete it immediately upon discovery.

For users between 16-18 years, parental consent is required as per DPDP Act requirements.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies for:

Essential Cookies: Required for service functionality
Performance Cookies: To analyze service usage
Functional Cookies: To remember your preferences
Analytics Cookies: To understand user behavior

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect service functionality.

12. MARKETING COMMUNICATIONS

We may send you marketing communications about our services with your explicit consent. You can:

Opt-out at any time using unsubscribe links
Update your communication preferences in your account
Contact us to modify your preferences

13. DATA PROTECTION OFFICER

We have appointed a Data Protection Officer (DPO) for DPDP Act compliance:

Email: [email protected]

The DPO is responsible for:

Ensuring compliance with data protection laws
Handling data subject requests
Managing data breach notifications
Serving as contact point for regulatory authorities

14. THIRD-PARTY LINKS

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing personal information.

15. UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

Post the updated policy on our website
Notify you via email for material changes
Provide 30 days' notice before implementing significant changes
Update the "Last Updated" date

Continued use of our services after policy updates constitutes acceptance of the revised terms.

16. CONTACT INFORMATION

For questions about this Privacy Policy or our data practices, contact us:

Company: Krishna e Cosmic Solutions

Address: 144(p), 119/1, Vill, Kaggalipura, Bangalore South, Karnataka, India, 560082

Email: [email protected]

Phone: +91 80 6895 3419

Data Protection Officer: [email protected]

Grievance Officer: [email protected]

Response Time: We will respond to your queries within 30 days

17. REGULATORY COMPLIANCE

This Privacy Policy complies with:

Digital Personal Data Protection Act, 2023 (DPDP Act)
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Consumer Protection Act, 2019
Other applicable Indian laws and regulations

18. DISPUTE RESOLUTION

In case of disputes regarding privacy matters:

Contact our Data Protection Officer
File a complaint with our Grievance Officer
Escalate to the Data Protection Board of India
Pursue legal remedies under applicable laws

The governing law for this Privacy Policy shall be the laws of India, and disputes shall be subject to the jurisdiction of courts in Bangalore, India.

Effective Date: 22/07/2025

Next Review Date: 22/07/2026

By using our e-Cloud Premium Plan services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

TERMS AND CONDITIONS

e-Cloud Premium Plan

Last Updated: 22/07/2025

These Terms and Conditions ("Agreement") govern your use of the e-Cloud Premium Plan services provided by Krishna e Cosmic Solutions ("Company," "we," "us," or "our"). By subscribing to, accessing, or using our services, you ("Customer," "you," or "your") agree to be bound by these terms.

1. DEFINITIONS

"Agreement" means these Terms and Conditions, including any amendments or modifications.

"Company" refers to Krishna e Cosmic Solutions, registered in India.

"Customer" refers to the individual or entity subscribing to our services.

"Customer Data" means all data, information, and materials uploaded, stored, or processed through our services by Customer.

"e-Cloud Premium Plan" refers to our 5-year cloud hosting and infrastructure service package.

"Services" means all cloud hosting, infrastructure, support, and related services provided under this Agreement.

"Subscription" refers to Customer's access to Services for the agreed term.

"User" means any individual authorized by Customer to use the Services.

2. ACCEPTANCE OF TERMS

By subscribing to the e-Cloud Premium Plan, creating an account, or using our Services, you acknowledge that:

You have read and understood these Terms and Conditions
You agree to be legally bound by this Agreement
You have the authority to enter into this Agreement on behalf of your organization (if applicable)
You are at least 18 years old or have obtained parental consent

If you do not agree to these terms, you must not use our Services.

3. SERVICE DESCRIPTION

3.1 e-Cloud Premium Plan Overview

The e-Cloud Premium Plan provides:

Subscription Term: 5 years from the service commencement date
Total Investment: ₹49,999 (paid in full or as agreed upon)
Monthly Equivalent: ₹833 per month
Service Components: Cloud hosting, infrastructure, security, backup, support, and maintenance

3.2 Service Features

High-performance SSD storage with automatic scaling
Unlimited bandwidth with global CDN integration
99.9% uptime Service Level Agreement (SLA)
Automated daily backups with instant recovery
Enterprise-grade security protocols
SSL certificates and DDoS protection
Data encryption at rest and in transit
24/7 premium technical support
Dedicated account manager
Free migration assistance

3.3 Service Limitations

Services are provided subject to fair use policies
Resource usage beyond allocated limits may incur additional charges
Certain advanced features may require separate licensing
Service availability may be affected by maintenance windows

4. SUBSCRIPTION AND BILLING

4.1 Subscription Terms

Term: 5 years from service activation date
Payment: ₹49,999 total (payment terms as agreed)
Auto-renewal: This plan does not auto-renew upon expiration
Service Commencement: Within 72 hours of payment confirmation

4.2 Payment Terms

Payment must be made in full unless alternative arrangements are agreed upon
All prices are in Indian Rupees (INR) and include applicable taxes
Payment can be made via bank transfer, credit card, or other accepted methods
Late payment may result in service suspension
No refunds except as specified in Section 8 (Refund Policy)

4.3 Price Lock

The ₹49,999 price is locked for the entire 5-year term
No price increases will be applied during the subscription period
Additional services may be subject to then-current pricing

5. ACCEPTABLE USE POLICY

5.1 Permitted Uses

You may use our Services for:

Legitimate business operations
Website hosting and applications
Data storage and backup
Development and testing environments
Email and communication services

5.2 Prohibited Uses

You must not use our Services for:

Illegal activities or content
Distribution of malware, viruses, or harmful code
Spam, phishing, or unsolicited communications
Copyright infringement or unauthorized content
Activities that violate others' privacy or rights
Cryptocurrency mining or similar resource-intensive activities
Unauthorized access to other systems or accounts
Content that is defamatory, obscene, or offensive

5.3 Compliance

You must comply with all applicable laws and regulations
You are responsible for all activities under your account
We reserve the right to investigate suspected violations
Violations may result in immediate service termination

6. DATA OWNERSHIP AND PRIVACY

6.1 Customer Data Ownership

You retain all rights, title, and interest in your Customer Data
We do not claim ownership of any Customer Data
You grant us limited rights to store, backup, and process your data for service provision

6.2 Data Security

We implement industry-standard security measures
Data is encrypted in transit and at rest
Regular security audits and monitoring
Compliance with Indian data protection laws

6.3 Data Location

Data is primarily stored in Indian data centers
International transfers (if any) comply with applicable laws
Backup copies may be stored in geographically diverse locations

6.4 Privacy Compliance

Our data practices are governed by our Privacy Policy
We comply with the Digital Personal Data Protection Act, 2023
You are responsible for obtaining necessary consents for data you provide

7. SERVICE LEVEL AGREEMENT (SLA)

7.1 Uptime Commitment

We guarantee 99.9% monthly uptime
Scheduled maintenance windows are excluded from uptime calculations
Emergency maintenance may be performed without prior notice

7.2 Service Credits

If we fail to meet the 99.9% uptime commitment:

99.0% - 99.8% uptime: 5% service credit
95.0% - 98.9% uptime: 10% service credit
Below 95.0% uptime: 25% service credit

7.3 Remedies

Service credits are your sole remedy for SLA breaches
Credits are applied to future billing periods
Credits must be requested within 30 days of the incident

8. REFUND POLICY

8.1 Non-Refundable Fees

The e-Cloud Premium Plan is generally non-refundable due to the significant discount provided
No refunds for partial months or early termination

8.2 Exceptional Circumstances

Refunds may be considered in exceptional cases:

Material service failures within the first 30 days
Inability to provide services due to technical limitations
Legal or regulatory requirements

8.3 Refund Process

Refund requests must be submitted in writing
Processing time: 30-45 business days
Refunds are subject to Company's sole discretion

9. INTELLECTUAL PROPERTY

9.1 Company IP

We retain all rights to our software, systems, and technologies
Our trademarks, logos, and brand elements are protected
You may not use our IP without written permission

9.2 Customer IP

You retain ownership of your content and applications
We do not claim rights to your intellectual property
You grant us necessary licenses to provide Services

9.3 Copyright Protection

We comply with copyright laws and regulations
DMCA-compliant takedown procedures are in place
Repeat copyright infringers may have services terminated

10. SUPPORT AND MAINTENANCE

10.1 Support Levels

24/7 technical support via phone, email, and chat
Dedicated account manager for premium assistance
Response times as per support SLA
Free migration assistance and setup support

10.2 Maintenance

Regular system updates and patches
Scheduled maintenance during low-traffic hours
Emergency maintenance as required
Advance notification for planned maintenance

10.3 Professional Services

Additional consulting services available separately
Custom configuration and optimization
Training and knowledge transfer
Integration assistance

11. LIMITATION OF LIABILITY

11.1 Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability is limited to the amount paid by you in the 12 months preceding the claim
We are not liable for indirect, consequential, or incidental damages
We disclaim liability for data loss, business interruption, or lost profits

11.2 Force Majeure

We are not liable for delays or failures due to:

Natural disasters or acts of God
Government actions or regulatory changes
Internet infrastructure failures
Cyberattacks or security incidents beyond our control

11.3 Customer Responsibilities

You are responsible for:

Maintaining secure access credentials
Regular data backups (in addition to our backups)
Compliance with usage policies
Timely payment of fees

12. TERMINATION

12.1 Termination by Customer

You may terminate with 30 days written notice
Early termination does not entitle you to refunds
You must pay all outstanding fees

12.2 Termination by Company

We may terminate this Agreement:

For breach of terms (with 15 days cure period)
For non-payment (after 30 days notice)
For illegal activities (immediate termination)
Upon insolvency or bankruptcy

12.3 Effect of Termination

Upon termination:

Services will be discontinued
Data will be available for download for 30 days
All licenses and rights cease
Payment obligations continue for services used

13. CONFIDENTIALITY

13.1 Mutual Obligations

Both parties agree to maintain confidentiality of:

Technical information and specifications
Business information and strategies
Customer data and usage patterns
Financial terms and conditions

13.2 Exceptions

Confidentiality obligations do not apply to information that:

Is publicly available
Was independently developed
Is required to be disclosed by law
Was received from third parties without restriction

14. INDEMNIFICATION

14.1 Customer Indemnification

You agree to indemnify and hold us harmless from claims arising from:

Your use of Services in violation of this Agreement
Your Customer Data or content
Your breach of laws or third-party rights
Negligent or wrongful acts by you or your users

14.2 Company Indemnification

We will indemnify you against claims that our Services infringe third-party intellectual property rights, subject to:

Prompt written notice of the claim
Sole control of defense and settlement
Your cooperation in the defense

15. DISPUTE RESOLUTION

15.1 Governing Law

This Agreement is governed by the laws of India without regard to conflict of laws principles.

15.2 Jurisdiction

All disputes shall be subject to the exclusive jurisdiction of courts in [Your City], India.

15.3 Alternative Dispute Resolution

Before court proceedings, parties agree to attempt resolution through:

Direct negotiation between senior executives
Mediation by a mutually agreed mediator
Arbitration under Indian Arbitration and Conciliation Act, 2015

16. GENERAL PROVISIONS

16.1 Entire Agreement

This Agreement constitutes the entire agreement between parties and supersedes all prior agreements and understandings.

16.2 Modifications

We may update these terms with 30 days notice
Material changes require your acceptance
Continued use constitutes acceptance of updated terms

16.3 Severability

If any provision is found unenforceable, the remainder of the Agreement remains in effect.

16.4 Assignment

You may not assign this Agreement without our written consent
We may assign our rights and obligations with notice to you

16.5 Waiver

Failure to enforce any provision does not constitute a waiver of our rights.

16.6 Notices

All notices must be in writing and sent to:

Email: [email protected]
Address: 144(p), 119/1, Vill, Kaggalipura, Bangalore South, Karnataka, India, 560082

17. COMPLIANCE AND REGULATORY

17.1 Legal Compliance

This Agreement complies with:

Indian Contract Act, 1872
Information Technology Act, 2000
Digital Personal Data Protection Act, 2023
Consumer Protection Act, 2019
Goods and Services Tax laws

17.2 Industry Standards

We maintain compliance with:

ISO 27001 (Information Security)
SOC 2 Type II certification
Industry best practices for cloud services

18. CONTACT INFORMATION

For questions regarding these Terms and Conditions:

Company: Krishna e Cosmic Solutions

Address: 144(p), 119/1, Vill, Kaggalipura, Bangalore South, Karnataka, India, 560082

Email: [email protected]

Phone: +91 80 6895 3419

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Customer Support: [email protected]

Sales Inquiries: [email protected]

Technical Support: [email protected]

19. ACKNOWLEDGMENT

By subscribing to the e-Cloud Premium Plan, you acknowledge that:

You have read and understood these Terms and Conditions
You agree to be legally bound by this Agreement
You understand the 5-year commitment and payment terms
You acknowledge the non-refundable nature of the service
You agree to our acceptable use and privacy policies

Effective Date: 22/07/2025

Version: 1.0

Next Review: 22/07/2026

IMPORTANT NOTICE: These Terms and Conditions form a legally binding contract. Please read them carefully and consult with legal counsel if you have any questions before accepting these terms.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.